Cancellation & Refund Policy

Effective Date: 30th August 2025

At Dizin Black Diamond Passenger Transport Luxury Motors LLC (“we,” “our,” or “us”), we value your time and strive to provide the highest level of service. This Cancellation & Refund Policy outlines how cancellations and refunds are handled for bookings with us.

1. Cancellations by Clients

• Free Cancellation:

  • You may cancel your booking up to 12 hours before the scheduled pick-up time without any charge.

• Late Cancellation:

  • Cancellations made within 12 hours of the scheduled pick-up will incur a 50% cancellation fee of the total booking amount.

• No-Show Policy:

  • If the passenger does not show up at the confirmed pick-up location, the booking will be considered a no-show, and the full booking fee (100%) will be charged.

2. Modifications to Bookings

• Any changes to the booking (date, time, pick-up/drop-off location, or vehicle type) must be requested at least 6 hours before the scheduled pick-up.

• Changes are subject to availability and may result in additional charges.

3. Refunds

• Eligible refunds (for cancellations made within the allowed time frame) will be processed to the original payment method.

• Refunds typically take 7–10 business days to appear, depending on your bank or payment provider.

• In case of technical or vehicle issues on our part, we will provide a full refund or arrange an alternative vehicle of equal or higher class at no additional cost.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

• No-show by the passenger.

• Cancellations made less than 12 hours before the scheduled pick-up.

• Service refusal due to passenger misconduct, intoxication, or carrying prohibited items.

5. Service Delays or Force Majeure

• While we make every effort to ensure on-time service, delays may occur due to traffic, weather, or circumstances beyond our control.

• We are not liable for indirect losses such as missed flights, meetings, or events due to these delays.

• In such rare cases, we will assist in finding alternative transport options but refunds are not guaranteed.

6. Contact for Cancellations & Refunds

To request a cancellation or refund, please contact us:

Dizin Black Diamond Passenger Transport Luxury Motors LLC
📍 Dubai, United Arab Emirates
📞 +971 55 227 9953
📧 connect@dizinblackdiamond.ae